Tech Support

Why Do I need a Static IP?

static IP address makes it easier to work remotely using a Virtual Private Network (VPN) or other remote access programs. More reliable communication: Static IP addresses make it easier to use Voice over Internet Protocol (VoIP) for teleconferencing or other voice and video communications

Whats my IP Address?

This number is an exclusive number on all information technology devices (printers, routers, modems, etc) use which identifies and allows them the ability to communicate with each other on a computer network.

Setting up Hik-Connect for Mobile Device

The Hik-Connect mobile client (Android/iPhone), which can generally manage Hikvision products, is designed for the phone or tablet based on Android 4.1 or later. With the Mobile Client, you can remotely control devices (NVRs, DVRs, network cameras, indoor stations, doorbells, security control panels, the Pyronix devices, the access control devices, etc) via Wi-Fi, 3G, or 4G networks. You can also share your devices to other accounts and use devices shared from other users.

Hikvision Playback Support

My IP address changed and I need to reconnect my recorder, HELP!

Setting up IVMS for Mobile Device Non Static IP address changed Make sure you are connected to the same network as your recorder before starting this process.

Smart Home Ideas

At the most basic level, a smart home is equipped with electronic devices that can be controlled remotely. A true smart home uses WiFi, Bluetooth, or similar technology to control many of the utilities and appliances in your home (like lighting, entertainment, and HVAC) remotely from mobile devices and sometimes from a hub in your home.Suspendisse in ligula eu augue venenatis facilisis at et ligula. Cras tincidunt commodo malesuada. Aliquam cursus elit quam, sed tincidunt nisl gravida sit amet. Maecenas congue odio eu sodales ornare.

Mobile Playback Walkthru

Learn to use the mobile app playback features.  

Download IVMS (Client Software)

The Windows-based iVMS-4200 is a versatile client software application for Hikvision video surveillance, access control and video intercom systems. There are modules for live view, playback, event management, e-maps, attendance and smart device data reporting, such as people counting, queue analysis, heat mapping, license plate recognition and facial recognition. The client software is widely applied to small-scale projects. Each client installation is configured, maintained and operated independently. The client software is free to download and use, and support is available for free.

Download SADP Hikvision Utility

The Search Active Device Protocol (SADP) tool detects Hikvision devices on the local area network and facilitates device activation and basic network settings modification of one or more devices at once. SADP now provides four methods for resetting a forgotten password including the newly added GUID Mode and Security Question Mode. SADP is an excellent tool for activating and troubleshooting Hikvision network devices.

What is Port Forwarding?

Port forwarding allows remote computers (for example, computers on the Internet) to connect to a specific computer or service within a private local-area network (LAN).[3]

In a typical residential network, nodes obtain Internet access through a DSL or cable modem connected to a router or network address translator (NAT/NAPT). Hosts on the private network are connected to an Ethernet switch or communicate via a wireless LAN. The NAT device’s external interface is configured with a public IP address. The computers behind the router, on the other hand, are invisible to hosts on the Internet as they each communicate only with a private IP address.

When configuring port forwarding, the network administrator sets aside one port number on the gateway for the exclusive use of communicating with a service in the private network, located on a specific host. External hosts must know this port number and the address of the gateway to communicate with the network-internal service. Often, the port numbers of well-known Internet services, such as port number 80 for web services (HTTP), are used in port forwarding, so that common Internet services may be implemented on hosts within private networks.

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